COVID Info Hub

Last updated: 10/03/2022

As we navigate through Omicron, we wanted to let our community of foodies throughout New Zealand know what we’re doing to keep you, our team and the broader communities safe. We take our role as a critical business very seriously and are committed to helping keep you safe, with delicious food delivered to your door.

You can rest assured that health and safety are top priority for us and that we are taking extra precautions to ensure the safety of our products and of our team.

The move to the Red traffic light system has also meant we continue to adjust our processes to ensure we can keep delivering meal kits to your door. We’ve compiled below everything you need to know about what we’re doing to increase our food and employee safety measures for our staff and our customers.

Please continue to check back to this page on our website and your emails, as we'll keep you up to date directly with any changes we've had to make to our service. And if you ever have any questions, be sure to get in touch with our local Customer Love team.

Stay positive foodies and help us keep New Zealand safe and healthy.

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Kevin 'Bacon' Bowler

CEO

We're in this Together

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Food & Employee Safety

The safety of our staff and foodies is our number 1 priority. We have strict standards, and adhere to them.

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Food & Employee Safety

The safety of our staff and foodies is our number 1 priority. We have strict standards, and adhere to them.

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Delivered to Your Door

Avoid supermarket stress. Our deliveries are contactless and delivered straight to your door. No worries.

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Delivered to Your Door

Avoid supermarket stress. Our deliveries are contactless and delivered straight to your door. No worries.

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Local Ingredients

98% of our fresh ingredients are sourced right here in New Zealand.

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Local Ingredients

98% of our fresh ingredients are sourced right here in New Zealand.

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Support Kiwi Businesses

Buying My Food Bag helps keep other New Zealand businesses in business.

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Support Kiwi Businesses

Buying My Food Bag helps keep other New Zealand businesses in business.

Upcoming Delivery Notices

Any changes to upcoming deliveries will be noted below and refreshed daily.

To ensure we can keep delivering dinnertime goodness with these pressures, we’ve made the difficult decision to pause delivery of most extra Kitchen items for the 20th and 27th March delivery weekends.

Extras such as Fruit Box and our new Isolation Pantry Filler are still available to purchase through your Account area.

Our Kitchen will be coming back soon, with lots of new delicious and exciting options. Keep an eye out for updates.

FAQs

How do you guarantee hygienic packaging, transportation and delivery of food?

We take pride in the quality and safety of our products, ingredients and our customers wellbeing.

We have implemented a number of strict procedures and safety measures throughout our supply chain, packing and delivery process, to maintain these standards. These safety measures comply with the latest Government advice to ensure safe distribution and consumption of our meal kit ingredients and products.

What measures/safety protocols have you taken to keep your My Food Bag team safe?

A number of measures have being taken at our Manufacturing Facilities to ensure the safety of our staff We continue to monitor the advice from the Government to ensure our protocols are up to date.

  • All staff are provided with Personal Protective Equipment (including face masks) when they arrive on site which they are required to wear at all times.
  • Sites have been reconfigured to ensure social distancing is maintained and perspex barriers between team members have been added in packaging areas.
  • Shift patterns have been adjusted to create time between shift start times. This also allows us to significantly limit crossover between the shifts during breaks and end times.
  • All staff entering our sites are required to have their temperature checked on arrival.
  • Frequent cleaning and sanitising of workspaces.

The safety, health and well-being of our team is our greatest priority. As our business is an essential service, ensuring we can continue to deliver our meal kits to Kiwis every week, means it’s vital that we look after our team. We continue to strongly encourage our employees to protect themselves to the greatest extent possible through vaccination and have a policy of paid time off to support this occurring. We are also working closely with our labour providers to support this in their teams.

What is My Food Bag doing to maintain physical distancing of staff in your facilities?

The safety of our team and our customers is our main priority.

We’re supporting the Government’s recommendations to enforce physical distancing by using tools in our picking locations to help people create space between themselves and others. These include adjusted shift schedules, markings on floors, perspex barriers, PPE and continuing to emphasise and support good hygiene practices.

What more can I do as a customer to ensure the food is hygienic & safe?

At My Food Bag, we’re proud that our service has helped people continue to enjoy delicious, healthy, home-cooked food delivered straight to your door. From the outset of the COVID outbreak in 2020, we have taken and maintained extra precautions to ensure the safety of our team, and the products that we produce. For peace of mind here are some additional steps you can do when handling your delivery: • Wash your hands before opening the boxes • Rinse off fresh produce with clean water – soap is not necessary • Wipe down packaged goods with a soapy clean towel, then dry • Wash your hands after emptying the box and putting away the contents

Does My Food Bag expect to have to substitute ingredients in the coming months?

We anticipate that due to the continuing community outbreaks of COVID, some of our suppliers may experience labour shortages due to an increasing number of people in isolation. This may impact the availability of some ingredients, which could result in a number of substitutions to items in your weekly recipes.

Our chefs will ensure that the recipe is just as delicious and we’ll let you know ahead of time of any ingredient changes.

Our focus remains on providing you with delicious meals made with the highest quality local ingredients, and we thank you for your understanding at this time.

Is My Food Bag going to run out of food?

No. We are working closely with our wide range of local suppliers to ensure we are confident in our ability to source high quality local ingredients and pantry staples from well known New Zealand suppliers. While we anticipate that we may experience ups and downs with the supply of some ingredients, we’re working closely with our partners to ensure we have tasty alternatives. Where we can’t supply an ingredient, we will substitute it to ensure you can still prepare a delicious meal.

Do you still deliver when the country is in lockdown?

Yes, My Food Bag is proud to be an essential business and we'll continue to deliver the goodness through all levels. We follow strict health & safety guidelines when packing your box and our delivery drivers make contactless deliveries to your door.

Do we have to expect any delays in delivery?

There may be times where you experience a possible delay to your delivery from our delivery partners. If your delivery is delayed, our Customer Love team will endeavour to contact you via email or text to advise of any delays. Please ensure notifications are enabled from My Food Bag for texts and you are receiving our emails into your inbox (not junk folder) to receive our updates in a timely manner.

Why can’t I get through to the My Food Bag customer care line?

Our Customer Love team is working hard to help all of our customers as quickly as possible. Please continue to treat our team with kindness and empathy, we’re all doing our best to help during this very busy time. We really appreciate your patience.

Alternatively, you can chat to Russell the Brussel, our new chat bot on our website, who may be able to help answer any questions you might have.