Questions and Answers

Deliveries

  • Where do you deliver to?

    We currently deliver to Whangarei, Auckland, Hamilton, Cambridge, Matamata, Tauranga, New Plymouth, Rotorua, Hawke’s Bay, Palmerston North, Wellington, Nelson, Christchurch, Ashburton, Timaru, Dunedin, Mosgiel and Invercargill regions. There are a few suburbs in these regions that we might not deliver to. Simply complete our short order form online to find out if we can deliver right to your door.

  • Can you deliver to my work?

    Absolutely. If you live outside of our delivery areas, getting My Food Bag delivered to your work is a great option. Just make sure there is enough room in the company fridge!

  • What happens if I’m not home when my delivery arrives?

    If you’re not home when we deliver, our driver will send you a txt to confirm it has been delivered so you can ensure you’re back soon. If you’re not able to get home, our drivers will always try to ensure that they leave your Food Bags in a secure location away from the elements to keep it safe, however we can take no responsibility for your Food Bag after it has been delivered.

  • If I’m not at home when you deliver and the produce deteriorates on my doorstep- will you refund or replace my Food Bag?

    No, it is your responsibility to be home when we deliver. Our delivery times have been created to enable you to be home to receive order. You will also receive a txt once your Bag has been dropped off, so you can race home to pop it inside.

  • What days do you deliver?

    Our main delivery day is a Sunday afternoon and evening, however for some suburbs in Auckland and Wellington we are able to offer a Monday afternoon.

  • You don’t deliver to my suburb or city, what can I do?

    Good news is that we are always expanding our delivery zone, so get in touch with us for more information, or to register your interest for a particular area, so that we can let you know as soon as we do start delivering there.

  • What happens if I want to change my address or delivery timeslot?

    That is no worries at all, you can simply change this by logging in to your account and changing the details for your delivery. You just have to make sure that any changes are by Thursday at 10:00 pm for the up-coming weekend.

Recipes and Ingredients

  • How long does each recipe take to cook?

    Our recipes typically take between 20-45 minutes and don’t require fancy equipment. Our recipe cards will also tell you how long each recipe takes to prepare and cook.

  • What food items do I need to have to make each meal?

    Each Wednesday before your delivery is due you will receive an email from us letting you know what the menu is for the up-coming weekend and it will also contain a list of pantry staples, which are items that we don’t supply and that you are required to have to make each meal. It is usually common pantry items like oil, butter, salt, pepper, milk etc.

  • Will I always receive new recipes?

    Our recipes evolve with each season to ensure you can take advantage of the freshest produce at the time. Mostly you’ll get new and exciting recipes every week. However you can let us know how much you enjoyed each recipe by logging in to your account on our website and rating our recipes online. Our extra popular recipes might reappear later in the season.

  • Where are all of your produce and ingredients from??

    Our quality ingredients are sourced locally wherever possible. We choose free-range, sustainably farmed products and our menus are designed in line with the seasons to allow us to use the freshest produce possible.

  • Is your meat and poultry free range?

    Yes absolutely, all of our products are completely free-range, with the exception of our duck, which is sourced from ethically farmed suppliers.

  • Can I choose what meals and recipes I receive each week?

    Part of My Food Bag is that we take the hassle out of having to decide what to eat each night for dinner. We want you to try new and exciting foods, however our recipes have been designed to meet a wide variety of taste buds.

  • What type of food can I typically expect in a My Food Bag delivery?

    Nadia has ensured you’ll typically get one red meat, white meat, fish each week and one vegetarian meal a fortnight. You will get all of the ingredients you require to cook our delicious recipes, minus a few basic things like butter, salt, sugar, milk.

  • How long will the ingredients in My Food Bag last?

    Since our food is always sourced, packed and delivered fresh each week it has a good shelf life. Some food lasts longer so we plan your meals over each week to ensure maximum freshness. While our meals can be frozen, we recommend following our suggested dinner schedule to ensure the freshest meals possible. We also include best before dates for all of our main ingredients.

Product and nutritional information

  • I can’t see a Bag that suits my need’s, can I still get a delivery?

    We are unable to change our Bag options, but do get in touch with our lovely customer service team and they are more than happy to help you figure out what Bag would suit your requirements best.

  • Do you have any extras that I can add on to my delivery?

    Absolutely! We have some great options that you can add - the Gourmet and Family Fruit and the Lunch Boxes. As these are extras you can only order these with your regular Food Bag delivery.

  • Do you provide nutritional information for each meal?

    Yes we definitely do. At the bottom of each recipe card we supply the kcal amount for per serve and we also supply the energy, carbohydrate, protein and fat information for the meal.

  • What are your serving sizes?

    Our nutritionists and recipe developers follow the plate model to reflect the number of serves designed for each Bag when designing your meals - this is typically ½ plate non-starchy vegetables, ¼ protein and ¼ carbohydrate source.

  • Do you cater for any dietary requirements or allergies?

    At this stage we are unfortunately unable to provide customized bags. We do have a lot of other customers that can’t eat some foods due to allergies or religious reasons. Many of them find it super easy to tailor the meals around their dietary needs. Unfortunately we can’t remove or replace any foods that you can’t eat, however you can substitute this yourself and if you are ever stuck about what to replace something with you can always flick us an email and we can get some suggestions from our lovely test cooks. We do also let you know at the bottom of each recipe, if a meal is gluten or dairy free. Typically we include one vegetarian per fortnight in each Bag.

  • What Bag is right for my family?

    If you are stuck for what Bag is right for your household, get in touch with one our lovely foodies and we can go through with you the different options and figure out what would suit you and your taste buds best.

Orders and Account Details

  • How do I place an order?

    It is really simple! Click on the link- www.myfoodbag.co.nz/order and follow the instructions to place an order. It is really easy to follow and will only take a few minutes.

  • What if I need to update my card details?

    Not a problem! Simply login to your account and click on My Payment Details. From there you can click on Update and enter in your new card details.

  • What happens if I’m going away or on holiday and don’t want a delivery?

    If you are heading away on holiday you are able to pause or cancel your deliveries, which you can do by logging in to your My Food Bag account. You just click on the ‘Pause My Food Bag’ button and following the instructions from there. You just have to remember that you need to pause any delivery by Monday at midnight for the up-coming weekend before your order is locked in.

  • Can I cancel my order at any time?

    Yes, absolutely! We don’t do contracts, penalties or minimum orders. Just remember that our cut-off date for cancelling your next week’s food Bag is midnight on Monday. To order, pause or cancel your Food Bags just login to your account online and follow the instructions.

  • I just want to try you out and don’t want to commit just yet, can I get a one-off delivery?

    o Whilst our service is subscription based, we do offer the ability to pause your deliveries at any time. This means that it is really simple for you to make your first delivery a one off, and if you would like to continue with us this can be done just as easily. Once you have signed up simply login to your account at www.myfoodbag.co.nz/login and follow the ‘pause’ option. If you are pausing your account after your first delivery, make sure that you select the last date of your delivery as the same date of your first delivery. This will mean that your account is set for just a one off delivery. This is a great way to give us a go to see if it is right for you family.

  • How do you take payment for My Food Bag?

    Payment is made securely only by credit or debit card using DPS. Credit or debit card is currently the only method of payment. Payment for your regular Food Bag delivery is made on the Tuesday morning after our Monday at midnight cut-off. If your payment is not successful on this attempt, then we will attempt your card again on our second billing cycle which is on Friday morning.

  • My payment didn’t go through, what can I do?

    If your regular payment has not gone through, you can either login to your account at www.myfoodbag.co.nz/login and make a manual payment by clicking on the red box at the top of your screen, or we will process your payment again on our second billing round on Friday morning.

  • Can I gift someone My Food Bag?

    Yes definitely, you can purchase a gift voucher for a dollar amount ranging from $20-$1000. Just click on the link www.myfoodbag.co.nz/vouchers to purchase a voucher. You will receive the voucher as a pdf via email, which you can then gift to the lucky recipient.

  • Where do I enter in my gift voucher?

    If you are new to My Food Bag you can click on the following link- www.myfoodbag.co.nz/redeem to redeem your voucher. If you already have an account with us just login to your account and click on the Redeem a Voucher button and you can use this to credit your account.

  • Do you have a Christmas Bag?

    Yes we certainly do, however we only have a limited number for these, so when they are released around October/November make sure to get in quick as we have sold out two years in a row.

Feedback and customer enquiries

  • How can I contact the My Food Bag team?

    You can either give us a call on 0800 469 366, send us an email at hello@myfoodbag.co.nz or flick us a message on our web chat via the website. We will get back to via email within 24hrs.

  • Something isn’t quite right with my delivery, what can I do?

    While we do our absolute best to get everything right, if there is something that isn’t quite right you can call, email or webchat us and one of customer service whizzes will get back to you within 24hrs.